Terms and Conditions

1. Definitions

"Seller", "we", "our" and "us" means The Festive Lighting Company Ltd, T/A The Trade Lighting Company “TTLC”.

"Buyer", "you" and "your" means the business entity placing an order.

"Goods" means all products supplied by the Seller.

"Contract" means any agreement for the supply of Goods by the Seller.

2. Application of Terms

2.1 These Terms and Conditions apply to all sales of Goods made through our website or by any other means.

2.2 By placing an order, the Buyer confirms that it is acting in the course of business and not as a consumer.

2.3 These Terms prevail over any terms proposed by the Buyer unless agreed in writing by the Seller.

3. Orders and Acceptance

3.1 All orders are subject to acceptance by the Seller.

3.2 An order is accepted when an order confirmation is issued or the Goods are dispatched, whichever occurs first.

3.3 The Seller reserves the right to refuse or cancel any order at its discretion.

4. Pricing and Payment

4.1 All prices are exclusive of VAT unless stated otherwise.

4.2 Delivery charges will be shown separately at checkout.

4.3 Payment is due at the time of order unless a credit account has been agreed.

4.4 Approved credit account customers must pay invoices within 30 days of invoice date.

4.5 The Seller reserves the right to charge interest on overdue amounts at 8% above Bank of England base rate or the maximum amount permitted by law.

5. Product Information

5.1 Product images, specifications, dimensions and technical information are provided for guidance only.

5.2 The Seller reserves the right to make changes to specifications that do not materially affect product performance.

5.3 The Buyer is responsible for ensuring the Goods are suitable for their intended application.

6. Delivery

6.1 Delivery dates are estimates only and are not guaranteed.

6.2 Risk in the Goods passes to the Buyer upon delivery.

6.3 The Buyer must inspect Goods immediately upon receipt.

6.4 Shortages, damage or delivery discrepancies must be reported within 48 hours of delivery.

6.5 Non-delivery must be reported within 5 working days of the expected delivery date.

7. Retention of Title

7.1 Ownership of the Goods remains with the Seller until all sums owed by the Buyer have been paid in full.

7.2 Until title passes, the Buyer shall store the Goods separately and clearly identify them as the Seller's property.

8. Returns Policy

8.1 Standard Returns

The Seller may accept returns of standard stocked products subject to the following conditions:

• Return request submitted within 30 days of delivery.
• Goods are unused, undamaged and in resalable condition.
• Goods are returned in original packaging.
• Proof of purchase is provided.
• A Return Merchandise Authorisation (RMA) number is obtained before return.

8.2 Returns Charges

• A restocking charge of up to 20% may apply.
• Original delivery charges are non-refundable.
• The Buyer is responsible for return shipping costs unless the Goods are faulty or supplied in error.

8.3 Non-Returnable Items

The following items cannot be returned unless faulty:

• Made-to-order products.
• Custom-configured products.
• Special-order items obtained specifically for the Buyer.
• Products that have been installed, modified or damaged after delivery.

8.4 Faulty Goods

Where Goods are faulty or incorrectly supplied:

• The Buyer must notify the Seller as soon as reasonably possible.
• The Seller may inspect, test or request return of the Goods.
• The Seller may repair, replace or refund the Goods at its discretion.

9. Warranty

9.1 Goods benefit from the manufacturer's warranty for a period of 12 months from the date of purchase.

9.2 Warranty claims are subject to the manufacturer's terms and conditions.

9.3 The warranty does not cover:

• Incorrect installation.
• Misuse or neglect.
• Normal wear and tear.
• Damage caused by power surges or environmental conditions.
• Unauthorised repairs or modifications.

10. Limitation of Liability

10.1 The Seller's total liability arising from any claim shall not exceed the purchase price of the Goods concerned.

10.2 The Seller shall not be liable for:

• Loss of profit.
• Loss of revenue.
• Installation/removal costs.
• Loss of contracts.
• Business interruption.
• Indirect or consequential losses.

10.3 Nothing in these Terms limits liability for death, personal injury, fraud, or any liability that cannot lawfully be excluded.

11. Force Majeure

The Seller shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including supplier shortages, transport disruption, strikes, pandemics, natural disasters, governmental actions or utility failures.

12. Intellectual Property

All website content, product information, images, trademarks and marketing materials remain the property of the Seller or its licensors.

13. Data Protection

The Seller will process personal data in accordance with its Privacy Policy and applicable data protection legislation.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to determine any dispute arising from these Terms.

LED Colour Consistency and Batch Variation

The Buyer acknowledges that LED products are manufactured within recognised industry tolerances and that slight variations in colour temperature, lumen output, beam characteristics, finish and appearance may occur between production batches.

Whilst the Seller takes reasonable steps to maintain consistency across product ranges, Goods supplied from different manufacturing batches may exhibit minor differences which shall not be regarded as defects or non-conformities.

Where colour consistency is critical to a project, the Buyer is responsible for ordering all required quantities at the same time to maximise the likelihood of supply from a single production batch. The Seller cannot guarantee that future orders will be supplied from the same manufacturing batch as previous orders.

The Seller shall not be liable for costs associated with replacing, removing, reinstalling or reconfiguring products due solely to acceptable batch-to-batch variations that fall within normal industry tolerances.

For projects requiring enhanced colour consistency, the Buyer should notify the Seller prior to placing an order so that appropriate recommendations can be made regarding product selection and batch allocation.