Frequently Asked Questions

You can apply for a trade account using the 'Apply for a trade account' link at the bottom of this page. Once your application has been reviewed and approved, you'll be able to log in and place orders online. We will endeavour to have your application reviewed within 8 working hours of your application at the latest.

We primarily supply trade customers, including electrical wholesalers, installers, event professionals, and commercial businesses. If you do not currently have a trade account, please contact us and we'll be happy to discuss your requirements and advise on the best way to place an order.

Product prices are shown excluding VAT unless otherwise stated. VAT will be calculated and clearly displayed during checkout before payment is taken.

We accept most major debit and credit cards through our secure online checkout. Alternative payment methods may also be available for approved account holders. If you require a specific payment option, please contact our team before ordering.

Many products are available from stock for immediate dispatch. Lead times for larger orders, special-order items, or out-of-stock products can vary. If you have a project deadline, please contact us before ordering and we'll confirm availability.

Delivery times depend on stock availability, order size, and destination. In-stock items are typically dispatched promptly, with most UK mainland deliveries arriving within a few working days. You will be advised of any extended lead times before your order is processed.

We deliver throughout the UK and can arrange shipments to selected international destinations. Standard delivery excludes remote and offshore destinations, where additional carriage charges may apply, please contact us for a delivery quotation.

Collection may be available by prior arrangement. Please contact us before visiting so we can confirm stock availability and arrange a convenient collection time.

No, there is no minimum order value. Whether you require a single component or a large project quantity, we are happy to help.

Yes. If you need to return an item, please contact our team as soon as possible. Products must generally be returned unused, in their original packaging, and in a resalable condition. Special-order or custom items may be non-returnable. A restocking charge may be applied. Full details can be found in our Returns Policy.

Yes, our lighting products are designed for straightforward installation. However, any work involving mains voltage connections should be carried out by a suitably qualified electrician and in accordance with local regulations. Always follow the installation instructions supplied with the product.

Our products are supplied with a manufacturer's warranty, the length of which varies by product range. Warranty information can be found on individual product pages or obtained from our team before purchase. If you experience a product fault during the warranty period, please contact us and we'll assist with the claims process.

IP (Ingress Protection) ratings indicate how well a product is protected against dust and water.

• IP20: Suitable for indoor use in dry environments.
• IP44: Protected against splashing water and suitable for sheltered outdoor use.
• IP65: Dust-tight and protected against water jets, making it suitable for most outdoor installations.
• IP67/IP68: Designed for harsher environments and temporary or continuous water immersion (depending on the rating).

If you're unsure which IP rating is required for your project, our team will be happy to advise.

VDE refers to a recognised German and European certification standard that confirms a cable has been independently tested to meet relevant safety and performance requirements. Products featuring VDE-approved cable are commonly specified where durability, reliability, and compliance are important considerations.

The number of lights you can run from a single power supply depends on the voltage, wattage, cable lengths, and the power consumption of each fitting. As a general rule, the total connected load should not exceed the rated capacity of the power supply. Product datasheets will usually specify the maximum number of compatible fittings, or you can contact us with your project details for a tailored recommendation.