Trade Lighting Terms and Conditions
These Terms and Conditions of Sale set out the rights and obligations that apply when we sell and supply goods to you. Please read them carefully before you place your order as you will be bound by them if we accept your order.
These Terms and Conditions of Sale constitute a legally binding agreement between SLG Lighting Limited trading as Trade Lighting of Unit 18, Appin Road, Birkenhead CH41 9HH. ("Seller", "We", "Us") and you for the sale and supply of certain products ("Goods"). By placing an Order and purchasing goods using this website (“Site”) you agree to be bound by these Terms and Conditions.
If you are uncertain as to your rights under them or you want any explanation about them please write, telephone or email our customer queries department at the above address and telephone number BEFORE you place the order. YOU ARE ADVISED TO PRINT AND RETAIN THESE TERMS FOR YOUR RECORDS.
In these Terms and Conditions:
‘Contract’ means the contract for the sale of the Goods.
‘Payment Card’ means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order.
'Delivery Area' means Mainland UK
'Goods' which you have ordered including any instalment of the goods or any parts for them which are available for purchase from our Web Site in accordance with these Terms and Conditions.
‘Information System’ means a system for generating, sending, receiving, storing or otherwise processing electronic communications.
‘Order’ means any order placed by you with us for the supply of Goods.
‘Order Form’ means the electronic order form completed and submitted electronically by you;
'Site' our presence on the world wide web, currently accessible via the address www.simplelighting.co.uk.
‘VAT’ shall mean value added tax.
Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made thereunder or any enactment repealing and replacing the act referred to.
Unless the context otherwise requires:-
- words importing the singular shall include the plural and vice versa.
- words importing the masculine gender shall include the feminine gender and vice versa.
- references to persons shall include bodies of persons whether corporate or incorporate.
Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.
2. BASICS OF THE SALE
We shall sell to you and you shall purchase only those Goods which you have set out in an Order and which have been accepted by us. We reserve the right to reject any Order. Unless otherwise agreed in writing each such sale of Goods will be subject to these terms and conditions.
No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.
Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.
The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us) and as specified on the Site.
Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your Payment Card is authorised for the transaction.
You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our Site.
You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.
We reserve the right to make changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirements.
4. PRICE OF GOODS
The price of the Goods shall be the price set out on the relevant page of this Site. All prices are in GBP (British pounds sterling). Prices are displayed both as including and excluding value added tax VAT for customer convenience. The total price of the Goods to be paid is the price including any applicable VAT and delivery charge.
We reserve the right to change the prices set out on this Site provided that if we accept an Order from you the price for the goods will be the price specified on the Site at the time the order is placed.
Prices may be varied at any time without notice. If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm by e-mail/in writing that the new price is acceptable. If it is not acceptable then you will, of course, have the option of cancelling the order.
If we discover an error in the price of Goods you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
The price of the Goods does not include insured postage or packaging. There will be an additional charge made relative to the size and amount of Goods insured for postage and packaging. This charge will be clearly shown on the Order form.
5. TERMS OF PAYMENT
Upon providing us with details of the Payment Card and submitting the Order you:
a) Confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card.
b) Authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract.
If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have which we reserve.
Where Goods are returned by you in accordance with your rights, we shall credit the Payment Card with the appropriate amount.
We will not pass your personal information on to any third party without your permission. Unless solely due to our negligence we cannot be held liable for any losses you may suffer. If in any event your payment card is used fraudulently you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.
Note For Traders & Wholesalers: Notwithstanding the above, if you are a trader or wholesaler and have opened a trade account with us, payment shall be made for the Goods subject to any 30 day credit terms agreed in writing. We shall be entitled, in our absolute discretion, to withdraw credit at any time, and refrain from delivering the Goods until such time as the Buyer tenders full payment together with any outstanding amounts which may be due to us on any account whatsoever. Where credit is offered, all discounts are subject to settlement of accounts on time. Time of payment for the Goods shall be of the essence. If you fail to make any payment when due, then without prejudice to any rights or remedies available to us, we shall be entitled to:
(a) cancel the contract between you and us or suspend further deliveries to you, and
(b) charge interest, on sums owed, which shall be calculated as per the "Late Payments of Commercial Debts Regulations 2002", as may be amended from time to time.
Delivery of the Goods shall be made by us or our carrier to the address for delivery specified by you and shown in the Order Form. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver.
If you choose to have your order re-delivered to an alternative address after the order has been dispatched, this will be treated as a new instruction therefore we will levy a further delivery cost of £4.95. We reserve the right to reject any order which is being delivered to an address other than the billing address, this is to protect ourselves against fraud.
Once the Goods have been delivered in accordance with your delivery instructions and signed for, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.
We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 3-7 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you. If delivery cannot be made within 3-7 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you.
If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance delivery will be said to be made in instalments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the instalments in accordance with these Terms and Conditions, or any claim by you in respect of any one or more instalments will not entitle you to treat the contract as a whole as repudiated.
If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.
Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled we will refund you any monies already paid by you and any reasonable return costs incurred by you.
7. RISK AND PROPERTY
As soon as we have delivered the Goods, you will be responsible for them. If you delay a delivery our responsibility for everything other than damage due to our negligence will end on the date we agree to deliver them, as set out in the Contract. Notwithstanding delivery, ownership and title in the Goods shall not pass to you until we have received in cash or cleared funds payment in full of the price of the Goods. Goods supplied to you are not for resale.
The vast majority of orders will be delivered by parcelforce. However we may from time to time without notification use other couriers such as Royal Mail, Citylink & DPD. Once the order is dispatched the parcel will be fully insured for the full value of the goods. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.
We will also attempt to always notify you of your parcel's tracking number in advance. However due to increasing business demands this may not always be possible. If for any reason we do not, you may contact us and we will send this number to you within 24 hours.
As defined in these Terms and Conditions, a Delivery Area is simply referring to "Mainland UK". If you are requesting a delivery to an area outside of mainland UK than we will do one of two things:
1) Use an alternative courier, which would be royal mail.
2) Contact customers if royal mail is not suitable due to size and weight.
The postcode areas which couriers consider not to be mainland UK are postcodes beginning by BT, IV, HS, JE,GY, IM, AB30-35, AB44-54, AB36-38, AB55-56, EIRE, FK17-21, G83,KA27-28, KW, PA20-99, PH17-32, PH34-48, PH33, PH49-99, TR21-25, ZE
For this reason all postcode areas listed below may not be on a next day delivery and will take slightly longer
Please note, any additional charges which you may be asked to pay is what we are charged by our courier companies we do not profit from courier costs and we do everything we can to avoid them such as using other couriers such as royal mail.
9. RIGHT TO WITHDRAW PURCHASES WITHIN “COOLING OFF” PERIOD
If you live in the European Union you have a right by law to withdraw from the purchase of any item within a “cooling-off” period of seven working days starting on the day after the day the item is delivered to you (“Cooling-Off Period”). This right applies to all items advertised on the Site except for:
- sealed items where the seal has been broken
- your liability for the cost of returning the item(s) to us
This right is in accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000 and applies to consumers only as defined by these Regulations or applicable Statute. This right does not apply to any orders placed on behalf of your business, including as as a trader or wholesaler, which is not deemed a consumer under these Regulations. All business sales are classed as final, we will not issue any refunds on goods ordered by you on behalf of your company unless faulty.
Details of your right to withdraw will be sent to you with the Goods when they are delivered. PLEASE NOTE THAT THE RIGHT TO WITHDRAW FROM THE CONTRACT DOES NOT APPLY IN RESPECT OF ANY AUDIO OR VIDEO RECORDINGS OR COMPUTER SOFTWARE WHICH HAVE BEEN OPENED BY YOU OR ITEMS WHICH ARE EXCLUDED BYTHE CONTRACT.
10. FORCE MAJEURE
We shall be relieved from liability under these Terms and Conditions or any Contract if and to the extent that we shall be unable to carry out all or any of its obligations hereunder owing to fire, flooding, wars, power failure, strikes, lockouts, government controls or restrictions, non-availability of any goods or labour or any other cause beyond the our control.
11. WARRANTY AND LIABILITY
These Terms and Conditions do not affect any additional rights you may have under a manufacturer’s warranty/guarantee. These are rights given to you by the manufacturer in addition to your statutory rights. Any additional rights given to you by the manufacturer in respect of Goods purchased are not incorporated into these Terms and Conditions.
As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. These Terms and Conditions do not affect your statutory rights. For further information regarding these rights contact Trading Standards or Citizens’ Advice Bureau.
Except as expressly provided in these Conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977 as amended up to date 1/10/2003) all warranties, conditions, or other terms implied by Statute or common law are hereby excluded to the fullest extent permitted by law.
If there is a claim that a fault has occurred with any purchased Goods, the following applies:
1) Usually any manufacturer’s warranty would be null and void if there is reason to believe that a fault was not caused by a manufacturer’s defect. For example, the product was wired wrongly, the fault is caused by using an incompatible or faulty transformer or led driver where appropriate.
2) Warranties are only valid when the lighting product is used with the recommended LED Driver/Transformer. For example, if you purchase a LED Light from us and use another manufacturers LED Driver then your warranty will be null and void. The reason for this is because, we perform extensive testing to ensure that the lighting and relevant drivers are compatible.
3) Unless a product states it is dimmable, it is assumed that it is not. Therefore, if you use a lighting product in conjunction with a dimmer it can cause failure or significantly reduce the life of a LED product. Therefore your warranty would be voided. This includes using a dimmer to just switch the lighting on/off.
Please note where dimmers are recommended on some product pages, it is important to note these are specialist 12-24v DC dimmers. Therefore standard 230v dimmers will not work with the products and will cause failure to the lighting.
If an item is returned to us and deemed not faulty, or we believe that the fault has been caused by the customer, then we will charge the customer any costs associated in returning the product back to them.
It is very important to note the following warranty periods.
- LED Bulbs - Many LED Bulbs will be supplied with extended warranties. The minimum warranty for a LED product is 12 months. However, we ask customers to refer to the warranty information on the product description page for further information.
- LED Tape - All LED tape is supplied as standard with a 1 year warranty and can be extended free of charge to a 5 year warranty. To extend the warranty to 5 years you must complete the warranty form supplied with your order and submit the extended warranty form to our company within 30 days of receiving the goods. There are other terms and conditions which refer to the 5 year warranty period and this can be supplied upon request.
- Halogen, Incandescent, fluorescent & CFL Bulbs - These carry a warranty of only 28 days and no longer. So please note any warranty periods noted on product descriptions will refer only to the fittings which hold the bulbs. EG, you buy a chandelier which is supplied with 5 x CFL Candle bulbs. The chandelier will have a 12 month warranty and the 5 x bulbs supplied will only carry a 28 day warranty.
Notwithstanding the terms of any conditions, warranties, or representations, whether expressed or implied, and whether statutory or otherwise, we shall not be liable in any way for loss of or damage to revenue, savings, use, profit, contracts, goodwill or business or any consequential or indirect loss or damage of any kind resulting from any defect in the Goods we provide whether such loss arises from loss of use of the Goods or incorrect information or otherwise howsoever.
12. TIME LIMIT FOR NOTIFICATION OF CLAIMS
You are asked to examine the goods as soon as reasonably possible after delivery. Any claim by you based on any defect in the quality or condition (including missing items or components) of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 5 days from the date of delivery.
Where a valid claim in respect of Goods delivered is notified to us within 5 days of the delivery date, you may:
- Reject the Goods and receive a full refund.
- Or have the Goods (or the part in question) replaced free of charge.
At TradeLighting we always strive to deliver quality products and we want you to be delighted with your purchase.
If for any reason you are not happy with your purchase or you simply want to cancel your order you can do, as long as you notify us in writing by email or by letter. We will then email you a return authorisation form which must be completed and included with the return.
The policy works as follows;
- Return to us the items within 14 days of receiving your order. We will offer a full refund to you minus any postage costs incurred by you.
- Return the items to us after 14 days and up to 30 days of receiving the goods have passed. We will offer a refund minus a re-stocking fee of 17.5%.
Any item must be returned within its original packing, unused. Meaning, you can take the product out of the box and check the item but you must not install the item.
Once we receive your order back into our warehouse we will refund your order back onto your chosen payment method within 7 days.
The only condition to this, is that if the item purchased is not faulty it needs to be retail boxed, new and ready to sell onto the next customer.
However, certain items such as our range of LED tapes may be excluded from our usual 30 day return policy, this is because we cut the product to your requirements on order and the item could not be resold without financial loss to the company. If any product is excluded we will advise you on the product description. However we will still offer you a standard 12 month manufacturer's warranty in the unlikely event that a fault was to occur.
SOME PRODUCTS WHERE STATED ARE EXCLUDED FROM OUR USUAL 30 DAY RETURN POLICY. WE WILL CLEARLY STATE ON THE PRODUCT DESCRIPTION IF THE PRODUCT IS EXCLUDED.
Failure to take action upon your breach of these Terms and Conditions shall not constitute a waiver and we will still be entitled to enforce our rights and use remedies available to us.
We may assign these Terms and Conditions or sub-contract our obligations thereunder, in whole or in part, at any time.
We reserve the right at any time to make changes to this Site, these Terms and Conditions and such other policies as we may notify you of. You will be subject to the policies and Terms and Conditions in force at the time you use the Site or place and order for Goods. If any of these Terms and Conditions or Contract between you and us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions. No variation to these Terms and Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us.
15. ENGLISH LAW
These Terms and Conditions and any Contract shall be governed by and construed by the laws of England and you irrevocable agree to submit to the jurisdiction of English Courts.